Simplified Mobile Phone - RAZ
What Mobile Operators Is the Phone Compatible With?
The RAZ Memory Cell Phone is unlocked and compatible with all Canadian mobile service providers. It supports VoLTE (Voice over LTE), which offers improved call quality. A mobile plan with a minimum of 3 GB of data is required for proper operation. SI
Is the Phone Ready to Use Upon Delivery?
The phone is not ready-to-use out of the box. It must be activated by linking it to a caregiver via the RAZ Caregiver app:
How Does the GPS Feature Work?
The RAZ Memory Cell Phone includes a GPS feature that allows caregivers to see the phone's location history directly from the RAZ Caregiver App. To access GPS tracking:. Open the RAZ Caregiver App. Tap the three dots ( … ) in the bottom right corner.
Can the 911 Button Be Disabled?
No, the 911 button cannot be removed or disabled due to emergency service regulations in North America. However, in the app settings, there is a feature under “Manage Emergency Calling” that allows users to hide the 911 button and help prevent accide
How to Prevent Unwanted Pocket Calls on the RAZ Memory Phone
The RAZ Memory Cell Phone is designed to be simple and accessible — but some users accidentally make calls when the phone is placed in a pocket or bag. If your loved one is experiencing this issue, there are three effective solutions available to red
How to Adjust the Volume on the RAZ Phone?
The RAZ Memory Cell Phone is designed to simplify communication, but some features and limitations can surprise new users. To adjust the call or ringer volume:. Phone icon = Call volume. Music note icon = Ringer volume. Use your finger to adjust each
How long does the battery last?
The battery typically lasts 24 to 36 hours. We recommend charging it every night for best performance.
Can I restrict incoming calls?
Yes. Through the RAZ online portal or app, you can limit incoming calls to specific contacts or a customized whitelist.
Do You Have Wireless Chargers?
Yes, Eugeria offers two wireless charging options for the RAZ Memory Cell Phone. These chargers are designed for simplicity and convenience—perfect for users who may find traditional charging cables difficult to manage. There are two wireless chargin
What Should I Do If the User Stops Using the Phone?
If the phone is no longer in use:
Can I use the RAZ phone with hearing aids?
Yes. You can use a Bluetooth-compatible hearing aid with the RAZ phone at no extra cost. The setup must be done directly with RAZ. It will not work if the hearing aid requires its own dedicated app. The hands-free speaker must be turned OFF in the se
Need more information?
If you're looking for more details or step-by-step instructions, we recommend consulting the product’s user guide as well as the Frequently Asked Questions. Both resources contain helpful information to guide you through setup, usage, and troubleshoo