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Returns and exchanges
Requesting a return or exchange
Most of our products (but not all!) can be returned within 30 days of purchase.We do everything we can to make this process as simple as possible. Before initiating a return, please check if your item appears on our final sale list. Final Sale – Not
How long do I have to return or exchange an item?
At Eugeria, every product is chosen with care to support older adults and individuals living with cognitive challenges. But we also understand that no two people are the same — and sometimes, a product just isn’t the right fit. That’s okay. Most of o
What products are final sale?
The following products are final sale and are not eligible for return, exchange, or refund. Dishware. Protective scarf. Manimo weighted animals. Hug comfort companion. Accessible art products. Eugeria gift cards. Pill dispensers. Door and motion alar