What to Do if Favorite Channels Aren’t Working?Updated 2 months ago

If your favorite channels don’t seem to work properly when using the CH UP/DOWN buttons, don’t worry — there are a few quick things you can try to fix the issue:

Unlock and reset your remote:

• Hold ADD until the red light stays on.
• Enter 956 (unlock).
• The light will turn off.
• Then hold ADD again and enter 954 (reset).
• The light will turn off again.

Reprogram your TV and set-top box:

Programming your TV:

• Find the 4-digit code for your TV brand (included in the printed list in the box).
• Hold down the TV button until the red light stays on.
• Enter the 4-digit code.
• The light turns off.
• Test the Volume Up/Down, Mute, and Power buttons.
• If they don’t work, repeat the steps with the next code.

Programming your set-top box (cable/satellite):

• Find the 4-digit code for your box brand.
• Hold down the STB button until the red light stays on.
• Enter the 4-digit code.
• The light turns off.
• Test the Channel Up/Down buttons.
• If they don’t work, repeat with the next code.

Re-enter your favorite channels:

Delete any incorrect ones using STB + DEL.

• Hold STB and DEL until the light stays on.
• Enter the channel number and press DEL.
• Repeat as needed.
• Press STB to finish.

Add them again using STB + ADD.

• Write down the channels you want in order.
• Hold down STB and ADD together until the light stays on.
• Enter a channel number and press ADD (e.g., 2 + ADD).
• Repeat for each channel.
• Press STB to finish. The light will turn off.

Wait a moment: Sometimes it takes about 2 minutes for channels to fully configure after programming. 

Test with CH UP/DOWN.