The Cat or Puppy is not making sounds or movingUpdated a month ago
If your Joy For All companion (cat or dog) no longer makes sounds — such as meowing, barking, or purring — here are a few simple steps to try to resolve the issue.
Step-by-step checklist:
Change to new batteries:
Make sure the batteries are properly installed and correctly positioned.
Use 4 alkaline C-type batteries (1.5V) (recommended brands: Duracell or Energizer).
Never mix new and used batteries.
Check that the batteries are properly installed (for example, the positive pole (+) is the small rounded button of the battery, and it must correspond to the + symbol indicated in the compartment)
Try turning the animal off and on again:
The button is located under the belly or near the tail.
Set the switch to OFF, wait 10 seconds, then set it back to ON.
Gently stimulate the animal:
Gently pet the animal’s head or back.
These gestures usually activate the sound or motion sensors.
Listen carefully:
Some mechanical noises are normal (Although they may seem a bit loud at first, they are normal. The sound is often louder when the cat/puppy is new, but tends to soften with use.)
If you hear the motor but no sound (such as a meow or a bark), the speaker may have a problem.
Clarify the issue:
Is only one part not moving (e.g.: one paw)?
Does the animal still make noises or blink?
Still no sound?
Ask yourself the following questions:
Did the toy fall or get wet?
Have the batteries been changed recently?
If the animal still does not make any sound after all these steps, it may be defective.
N.B: Any damage related to water, food, a fall to the ground, etc., is unfortunately not the responsibility of Eugeria and is therefore not covered by the warranty.
Need more help?
If you purchased the product less than 30 days ago and it is still sealed in its original packaging, you are eligible for a refund or exchange.
If the product has been opened, we offer a one-year warranty covering manufacturing defects. In this case, a replacement may be offered.
Please contact our customer service with the following information:
The type of batteries used
The order number